Shipping & Delivery

Shipping Policy

At Bonita Bristol, we aim to deliver your order as quickly and smoothly as possible.
All parcels are shipped from our international fulfillment partners, with full tracking updates provided after dispatch.

Processing Time

Orders are typically processed within 2–5 business days after payment confirmation.
During high-volume periods or holidays, processing times may be slightly extended — however, we always work to dispatch your order as quickly as possible.

Please note: Online orders are not processed on weekends or public holidays.

Shipping Time

Estimated delivery times after dispatch:

• United States: 4–12 business days
• International: 7–15 business days

Delivery timeframes may vary depending on your location, customs clearance, and carrier schedules.

Tracking Your Order

Once your order has been shipped, you will receive an email containing your tracking number.
You can track your parcel at any time via our Track Your Order page.

If you have not received your tracking email within 5 days of purchase, please check your spam or junk folder, or contact our customer support team.

Delivery & Responsibility

All parcels are shipped with Authority to Leave, which means the courier may leave your package in a safe location if you are not available at the time of delivery.

If the courier determines the location is safe and leaves the parcel, Bonita Bristol cannot be held responsible for any loss or theft once delivery has been confirmed.

Occasional delays may occur due to high order volumes, customs inspections, or extreme weather conditions. We appreciate your patience and understanding.

Taxes & Customs Fees

International orders may be subject to import duties, customs fees, or taxes, depending on your country’s regulations.
These charges are set by local customs authorities and are not included in the product price or shipping cost.

Customers are responsible for any applicable fees upon delivery.

Address Accuracy

Please ensure that your shipping address is entered correctly at checkout.
Bonita Bristol is not responsible for orders shipped to incorrectly provided addresses.

If you notice an address error before your order has been dispatched, please contact us immediately.
Once an order has been processed or shipped, address changes are unfortunately not possible.

Order Changes & Cancellations

If you wish to change or cancel your order, please contact us as soon as possible via our customer support.

Once an order has been shipped or a tracking number has been issued, we are unable to make any further changes.

Lost or Undeliverable Parcels

If a parcel is returned to sender or deemed undeliverable due to incorrect address details, unclaimed delivery, or refusal to pay customs fees, the customer will receive store credit for the value of the items purchased (excluding original shipping costs).

Bonita Bristol is not liable for lost or stolen packages after delivery has been confirmed by the carrier.