Frequently Asked Questions

Welcome to the Bonita Bristol FAQ page. Below you will find important information regarding our orders, delivery, returns and general services. Please read this information carefully before placing an order. If you require further assistance, our customer support team will be happy to help.

General Information

Here are some of our most frequently asked questions.

Location & Store 

Where is Bonita Bristol based?
Bonita Bristol is a UK-based online fashion retailer. We operate exclusively online and do not have a physical store. 

Do you have a physical retail location?No. Bonita Bristol is an online-only boutique. All purchases are made through our official website. 

Do you offer wholesale or trade 
accounts?
At this time, Bonita Bristol does not offer whole sale or trade purchasing.

Careers

Bonita Bristol is a growing online fashion brand with an ambitious and forward-thinking approach. We are committed to delivering high-quality women’s fashion while continuously evolving our brand and operations. 

Our mission is to empower women to look and feel confident through thoughtfully curated styles. As we continue to expand, we are always interested in hearing from talented and motivated individuals who share our values and passion for fashion. 

If you are interested in future opportunities, please contact us with your details and area of expertise.

What countries do you ship to?

We currently offer shipping to most countries worldwide. Available destinations, delivery times, and costs may vary depending on location. 

For full and up-to-date information, please refer to our Delivery & Returns page before placing your order. 

Orders

Below are some frequently asked questions regarding orders. 

Order confirmation 

Once an order has been successfully placed, a confirmation email will be sent to the email address provided at checkout. If you do not receive this email, please check your spam or junk folder before contacting us.

Amend order

Can I amend my order after placing it? 
If you need to amend your contact details or delivery address, please contact us as soon as possible. Once an order has been processed or dispatched, changes can no longer be guaranteed. 

Cancel order

Can I cancel my order? 
Cancellation requests must be submitted immediately after placing an order. If an order has already been dispatched, it cannot be cancelled and must instead be returned in accordance with our returns policy. 

Delivery

Below are some common asked question about delivery. 

Dispatch timeframe 

When will my order be dispatched? 
Orders are usually processed and dispatched within 48 hours of confirmation. Please note that processing times may be longer during busy periods, promotional events, or public holidays.

International delivery

Do you offer international delivery?
Yes, Bonita Bristol offers international delivery to selected destinations. Delivery times and costs vary depending on location. 

Customs duties and import taxes

International orders may be subject to customs duties, import taxes, or additional fees. These charges are the responsibility of the customer and are not covered or reimbursed by Bonita Bristol. 

Returns & Refunds

Below are some common asked question about the returns & refunds.

Returns policy

What is your returns policy? 

  • Items must be returned within 30 days of the delivery date 
  • Returns are issued as store credit unless otherwise stated 
  • Items marked as Final Sale are non-returnable unless faulty 
  • Return shipping costs are the responsibility of the customer 

Return conditions 

Returned items must: 

  • Be unworn and unwashed 
  • Have all original tags attached 
  • Be returned in original packaging 
  • Be free from perfume, deodorant, makeup, or other odours 

Footwear must be tried on indoors on a clean, soft surface. Any signs of wear will result in the return being rejected.

Exchange offers

Do you offer exchanges? 
We do not offer direct exchanges. Approved returns are issued as store credit, which can be used to place a new order.

Faulty or incorrect items 

If you receive a faulty or incorrect item, you must contact us within 5 days of delivery. Please provide your order number and clear photographic evidence so the issue can be assessed promptly. 

Contact

If you require further information or assistance, please contact our customer support team. We aim to respond to all enquiries within a reasonable timeframe.